Exchange Policy

• A parcel opening video is mandatory for any exchange request.
• We only offer replacements for fitting issues or incorrect products delivered by us.
• Exchanges are NOT possible if:A lens protector or skin is attached to your phone, as it may affect the cover’s fit (especially for soft silicone covers).There is a slight color variation, as colors may differ due to the printing process. Check our Instagram product videos for material reference.There are minor variations (e.g., slight color differences, charm alignment).
• 🚨 Please note: Silicone covers may have transparent or colored sides, depending on the printing process.

Refund Policy

• Refunds are not available under any circumstances.
• We do not offer refunds as our covers are custom-made and printed on order.
• Orders cannot be canceled once moved to production.
• Processing fees (shipping, payment gateway, and order processing charges) are non-refundable

Important Model Selection Note:

• Ensure you select the correct phone model when placing your order.
• Exchanges will not be possible if the wrong model is selected.

For example:
✅ If you order Samsung A21, but your phone is Samsung A21s, an exchange will not be possible.
✅ If your phone is 4G, but you select a 5G model, an exchange will not be possible.